FAQ
Frequently Asked Questions
Everything you need to know about Veyumi skincare.
About the Product
What is the Veyumi Time Reverse Cream?
The Time Reverse Cream is our flagship anti-aging moisturizer formulated with a potent blend of Korean-origin actives. It targets the visible signs of aging β fine lines, loss of firmness, uneven tone β delivering deep hydration and a smoother, more radiant complexion with consistent use.
Who is this cream designed for?
Time Reverse Cream is suitable for adults of all skin types looking to address early or advanced signs of aging. It works especially well for:
- Dry or combination skin needing long-lasting moisture
- Mature skin showing fine lines and loss of elasticity
- Anyone seeking a lightweight yet rich daily moisturizer
If you have very sensitive skin or a known allergy, we recommend reviewing the full ingredient list or performing a patch test before use.
How do I use the Time Reverse Cream?
Apply a small amount (pea to dime-sized) to cleansed skin morning and evening. Gently massage into the face and neck using upward circular motions until fully absorbed. For best results, use consistently as the last step in your skincare routine (after serums, before SPF in the morning).
When can I expect to see results?
Most customers notice improved hydration and a brighter complexion within the first 1β2 weeks. Visible reductions in fine lines and firmer-feeling skin are typically observed after 4β8 weeks of consistent daily use. Skin aging is a long-term process β results improve with continued use.
Can I use Time Reverse Cream with other skincare products?
Yes. The formula is designed to layer well with serums, essences, and SPF. Apply it after water-based serums and before sunscreen. We recommend avoiding simultaneous use with high-concentration retinoids or AHA/BHA exfoliants until you know how your skin responds, as those actives can increase sensitivity.
Ingredients & Safety
What are the key active ingredients?
Time Reverse Cream is built around a Korean-inspired active complex including:
- Adenosine β clinically recognized for smoothing fine lines and improving skin elasticity
- Niacinamide β brightens tone, minimizes pores, and strengthens the skin barrier
- Ceramides & Hyaluronic Acid β restore moisture and lock in hydration
- Centella Asiatica β soothes inflammation and supports collagen synthesis
Full ingredient list is available on the product page.
Is this product dermatologist-tested and safe for sensitive skin?
Yes. Time Reverse Cream is dermatologist-tested and formulated without parabens, sulfates, artificial fragrances, or harsh preservatives. It is designed to be gentle, but everyone's skin is unique. We recommend a patch test on the inner wrist for 24 hours before first use if you have a history of reactions.
Is Veyumi cruelty-free?
Yes. Veyumi is 100% cruelty-free. We never test on animals at any stage of production or distribution. Our formulas are developed and manufactured under strict ethical standards.
Does the cream contain any common allergens or fragrances?
Time Reverse Cream is fragrance-free and formulated to minimize common skin allergens. However, if you have specific ingredient sensitivities (e.g., certain plant extracts or preservatives), please review the full INCI ingredient list on the product page or contact us at hello@veyumi.com for clarification before purchasing.
Shipping & Orders
Where do you ship and how long does delivery take?
We currently ship throughout the United States. Standard delivery typically takes 5β8 business days. Expedited shipping options are available at checkout. Orders placed before 2 PM EST on business days are generally processed the same day.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number on the carrier's website to monitor your shipment in real time. If you haven't received a tracking email within 2 business days of ordering, please check your spam folder or contact us at hello@veyumi.com.
Can I change or cancel my order after placing it?
We process orders quickly, so changes or cancellations must be requested within 2 hours of placing the order. Please email hello@veyumi.com immediately with your order number and the change you need. Once the order has been dispatched, we are unable to modify or cancel it.
Is my payment information secure?
Absolutely. All transactions on Veyumi are processed through Shopify's PCI-DSS compliant payment infrastructure using SSL encryption. We never store your full credit card information on our servers.
Returns & Guarantee
What is your return policy?
We stand behind our products with a 90-day money-back guarantee. If you are not satisfied with your purchase for any reason, contact us within 90 days of your delivery date and we will issue a full refund β no questions asked. You do not need to return the product.
To initiate a refund, email hello@veyumi.com with your order number and we will process it within 3β5 business days.
What if I received a damaged or incorrect product?
We sincerely apologize if your order arrived damaged or incorrect. Please email hello@veyumi.com within 7 days of delivery with your order number and a photo of the issue. We will ship a replacement at no charge or issue a full refund β whichever you prefer.
How long does a refund take to process?
Once your refund request is approved, we process it within 1β2 business days. Depending on your bank or card issuer, the credit typically appears on your statement within 3β5 business days after processing.
Still have a question? We are here to help.
Email us anytime at hello@veyumi.com and we will respond within one business day.